They did the best job ever in helping us get just the perfect spa. Their assistance is guiding us was invaluable when purchasing the right spa (features, colors, and cost) given our circumstances. As promised, they delivered it and installed it promptly and we just love it. The fact they are local has been great as well.
Great customer service, great product and everything what was said was done! Very satisfied with this local business and I'll keep on supporting them!
I love the Spa and Tom was fantastic..and very patient!
I acquired a Dimension One Spa that needed to be moved from a friend. Not knowing what condition the tub was in, other than it looked nice, I was desperate for a knowledgeable team to get us set up. I provided a serial number, and from …
We purchased our spa here 2 years ago, and have been happy with the product and support. Thomas stands behind his warranties and goes out of his way to help his owners. His chemical/supply prices are good, too!
They were knowledgab and patient in educating me about hot tubs. The purchase was easy, the installation was occured on the promised date and the minor issue after installation was corrected in a timely manner.
As a general contractor I have installed literally dozens of hot tubs. California custom hot tubs delivery and installation and tutorial were the best I have ever experienced. I recommend Ca Custom very highly. They are pros !
It was a remarkable process, as I went from finally decieding to trade
in my old spa to having a new to me one in just three weeks. I meet
some very friendly and knowledgeable people starting with Andrea
Very satisfied with customer service and dedication to satisfying customer needs. Highly recommend.
Very satisfied with how with the final outcome of our product and service. Great attitude and desire to satisfy us. Highly recommend.
VERY happy with California Custom Hot Tubs from start to finish. Each person I dealt with was professional and enjoyable. I can't remember a more positive purchase experience. We are very fortunate to have these folks in Sonoma!
These guys are great! Very responsive and delivered professionally with friendly, considerate service. They were focused on my satisfaction and took all the time needed to make sure I was happy. Before they left Michael left his cell number and told me to call with any questions. We love our hot tub. You can't go wrong with these guys.
I am VERY happy with my tub! I use it every day. The entire process from my first visit to the showroom, through purchase and delivery, ending with my training session for maintaining the water, was smooth, easy, and fun. Rarely do I enjoy a transaction with a company as much as I enjoyed this one. I'm so glad I decided to make this purchase!
I'm a blessed Wine Country Resident & Lover with a fabulous view of hillside grapes and nature preserve. The only thing missing was a working tub! From the friendly, bright Sonoma Showroom to Thomas (Owner) to Michael (Installer), my Calif Custom Hot Tub experience was efficient & idyllic. They explained my options, understood the look/feel I was seeking, gave me competitive pricing (from the onset) and delivered exactly what was promised in precisely the manner I expected. In less than 2.5 hours, my old tub was neatly gone and my new tub was up and cooking. I couldn't have imagined a better group of people to work with or nicer major-purchase experience!
Thomas and Robert were recently very helpful in repairing and restoring our hot tub. All work was done without our needing to be at home and communication of the problem, their timing and our results was excellent. I highly recommend them!
Very helpful and reliable service!
Great tub and outstanding service.
Great tub and Michael is a wonderful installer.
Byron Raymond Alvarez
Thomas and his team are extremely professional. From the start of our project it was low pressure and we were given a realistic view of what was best for our family and budget. This is also a Veteran run local business
They were excellent in assessing our needs at our home and sent staff members to ensure that the hot tub would fit into our yard properly.
The installation and service has been top notch. We love our Bullfrog spa! Thanks Tom!
So happy to hear that you're loving your spa, Matthew! Thanks for the wonderful review!
All the best,
Susan R. McQuaid
A+ customer service!!! We've recommended Thomas time and time again. We love our hot tub – the monthly servicing is professional and terrific.
Thank you so much, Susan! It's always a pleasure to do business with you. Appreciate the kind words!
When you meet Thomas you will instinctively know that he's a person with integrity and someone you can trust 100%.
Thomas really took care of me. Awesome service and delivery and one on one service. He comes monthly for service and its always ready for me to use. Best customer service I have received... I highly recommend this local store and its family…
It's my pleasure, Charlie! Thank you so much for the wonderful review. Never hesitate to reach out if you need us!
All the best,
This has been one of the easiest and most pleasant sales experiences we've had in a long while. From the first time we met we enjoyed working with Thomas. He is super knowledgeable and does not use any high pressure sales tactics. Nor does …
It was a pleasure to help, Ruth! Thanks for taking the time to review your experience. Hope you're happy with your tub for years to come, but in the meantime, let me know if you have any questions — that's what I'm here for! -Thomas
Here are links to what people have posted about their experience shopping with us, California Custom Hot Tubs.
You may also leave us a review here if you have purchased from us. We are always happy to read reviews about our company, our team members and your service experience. Please take a few minutes to let us know how we are doing.