Great customer service. I knew I wanted a hot tub, but had zero knowledge. I showed up at the showroom and had my order placed within 30 min without doing any other research. Thomas educated me quickly and had all the answers. Amy …
We have a ThermoSpa brand hot tub. Thomas and Nick were able to address our hot tub maintenance needs on two separate occassions. They were professional and easy to work with. We are happy California Custom Hot Tubs is in Sonoma.
Great, fast service and fair prices. We highly recommend Thomas and California Custom Hot Tubs.
CA Custom Hot Tubs are on-time, on-budget, very courteous and professional. Highly recommend them for the Sonoma area.
If you want the best customer service in the Bay Area – this is the place to get your hot tub and all the fixins. Friendly, knowledgeable, responsive people who genuinely care about meeting your hot tub needs – keeping you happy and your …
I live in Alaska and while California Custom Hot Tubs is not near me and can not do any service work for me (which I am quite sad about actually) I do order my products for my Genesis system. They carry the True Blu salt I need, they always…
Friendly service, expert installation. I couldn't be happier!
Very helpful staff. Thomas got my hot tub delivered and up and running even though it was a holiday weekend. Very quick response to all questions. So glad I picked this company to work with.
Five star business! The gold standard!
We had a great experience with California Custom Hot Tubs. From removal to replacement to follow-up, everyone was very timely and professional.
Thank your for your business and your kind response.
They did the best job ever in helping us get just the perfect spa. Their assistance is guiding us was invaluable when purchasing the right spa (features, colors, and cost) given our circumstances. As promised, they delivered it and …
Great customer service, great product and everything what was said was done! Very satisfied with this local business and I'll keep on supporting them!
Hey! Just checking in to see how you are enjoying your hot tub?
I love the Spa and Tom was fantastic..and very patient!
I acquired a Dimension One Spa that needed to be moved from a friend. Not knowing what condition the tub was in, other than it looked nice, I was desperate for a knowledgeable team to get us set up. I provided a serial number, and from …
Hi Brad, thank you for sharing your experience with us! We are happy that everything worked out with your hot tub.
We purchased our spa here 2 years ago, and have been happy with the product and support. Thomas stands behind his warranties and goes out of his way to help his owners. His chemical/supply prices are good, too!
Hi Michael, thank you for leaving this review. How are you enjoying your hot tub?
They were knowledgab and patient in educating me about hot tubs. The purchase was easy, the installation was occured on the promised date and the minor issue after installation was corrected in a timely manner.
As a general contractor I have installed literally dozens of hot tubs. California custom hot tubs delivery and installation and tutorial were the best I have ever experienced. I recommend Ca Custom very highly. They are pros !
It was a remarkable process, as I went from finally decieding to trade
in my old spa to having a new to me one in just three weeks. I meet
some very friendly and knowledgeable people starting with Andrea
Very satisfied with customer service and dedication to satisfying customer needs. Highly recommend.
Very satisfied with how with the final outcome of our product and service. Great attitude and desire to satisfy us. Highly recommend.
VERY happy with California Custom Hot Tubs from start to finish. Each person I dealt with was professional and enjoyable. I can't remember a more positive purchase experience. We are very fortunate to have these folks in Sonoma!
These guys are great! Very responsive and delivered professionally with friendly, considerate service. They were focused on my satisfaction and took all the time needed to make sure I was happy. Before they left Michael left his cell number…
I am VERY happy with my tub! I use it every day. The entire process from my first visit to the showroom, through purchase and delivery, ending with my training session for maintaining the water, was smooth, easy, and fun. Rarely do I enjoy …
I'm a blessed Wine Country Resident & Lover with a fabulous view of hillside grapes and nature preserve. The only thing missing was a working tub! From the friendly, bright Sonoma Showroom to Thomas (Owner) to Michael (Installer), my …
Thomas and Robert were recently very helpful in repairing and restoring our hot tub. All work was done without our needing to be at home and communication of the problem, their timing and our results was excellent. I highly recommend them…
Thomas and his team are extremely professional. From the start of our project it was low pressure and we were given a realistic view of what was best for our family and budget. This is also a Veteran run local business
They were excellent in assessing our needs at our home and sent staff members to ensure that the hot tub would fit into our yard properly.
The installation and service has been top notch. We love our Bullfrog spa! Thanks Tom!
So happy to hear that you're loving your spa, Matthew! Thanks for the wonderful review!
All the best,
Susan R. McQuaid
A+ customer service!!! We've recommended Thomas time and time again. We love our hot tub – the monthly servicing is professional and terrific.
Thank you so much, Susan! It's always a pleasure to do business with you. Appreciate the kind words!
When you meet Thomas you will instinctively know that he's a person with integrity and someone you can trust 100%.
Thomas really took care of me. Awesome service and delivery and one on one service. He comes monthly for service and its always ready for me to use. Best customer service I have received... I highly recommend this local store and its family…
It's my pleasure, Charlie! Thank you so much for the wonderful review. Never hesitate to reach out if you need us!
All the best,
This has been one of the easiest and most pleasant sales experiences we've had in a long while. From the first time we met we enjoyed working with Thomas. He is super knowledgeable and does not use any high pressure sales tactics. Nor does …
It was a pleasure to help, Ruth! Thanks for taking the time to review your experience. Hope you're happy with your tub for years to come, but in the meantime, let me know if you have any questions — that's what I'm here for! -Thomas
Here are links to what people have posted about their experience shopping with us, California Custom Hot Tubs.
You may also leave us a review here if you have purchased from us. We are always happy to read reviews about our company, our team members and your service experience. Please take a few minutes to let us know how we are doing.