From 37 reviews
Michael Brooks

We purchased our spa here 2 years ago, and have been happy with the product and support. Thomas stands behind his warranties and goes out of his way to help his owners. His chemical/supply prices are good, too!

via Google
J B.

They were pleasant, efficient and helpful throughout the process of buying, preparing the site at the house, installation and quickly fixed a minor glitch after installation. All work was performed as promised and with pleasant careful …

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via Yelp
Judy Butcher

They were knowledgab and patient in educating me about hot tubs. The purchase was easy, the installation was occured on the promised date and the minor issue after installation was corrected in a timely manner.

I would use them again and …

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via Google
Bruce C

As a general contractor I have installed literally dozens of hot tubs. California custom hot tubs delivery and installation and tutorial were the best I have ever experienced. I recommend Ca Custom very highly. They are pros !

Louis Ferrario

It was a remarkable process, as I went from finally decieding to trade

in my old spa to having a new to me one in just three weeks. I meet

some very friendly and knowledgeable people starting with Andrea

in sales, to Tom the owner, on the…

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via Google
Kevin A

Very satisfied with customer service and dedication to satisfying customer needs. Highly recommend.

Kevin Austin

Very satisfied with how with the final outcome of our product and service. Great attitude and desire to satisfy us. Highly recommend.

via Google
Jobobb S.

We got a hot tub from California Custom Hot Tubs in early November and couldn't be happier. These guys are pros and delivered the tub at the date/time they said they would. The spot we wanted our tub in required them to get through a very …

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via Yelp
Erik K

These guys are great! Very responsive and delivered professionally with friendly, considerate service. They were focused on my satisfaction and took all the time needed to make sure I was happy. Before they left Michael left his cell number and told me to call with any questions. We love our hot tub. You can't go wrong with these guys.

Veronica T

I am VERY happy with my tub! I use it every day. The entire process from my first visit to the showroom, through purchase and delivery, ending with my training session for maintaining the water, was smooth, easy, and fun. Rarely do I enjoy a transaction with a company as much as I enjoyed this one. I'm so glad I decided to make this purchase!

Ella C

I'm a blessed Wine Country Resident & Lover with a fabulous view of hillside grapes and nature preserve. The only thing missing was a working tub! From the friendly, bright Sonoma Showroom to Thomas (Owner) to Michael (Installer), my Calif Custom Hot Tub experience was efficient & idyllic. They explained my options, understood the look/feel I was seeking, gave me competitive pricing (from the onset) and delivered exactly what was promised in precisely the manner I expected. In less than 2.5 hours, my old tub was neatly gone and my new tub was up and cooking. I couldn't have imagined a better group of people to work with or nicer major-purchase experience!

Mike B.

Great products, honest sales, good prices and most of all, after-sale service and support. It's great to have such quality locally.

When you plan to to spend as much as a good spa costs, you want to do it right. Thomas met with the guy who …

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via Yelp
CJ G.

Review update: After 1+ years with our Bullfrog spa from CCHT, we are extremely satisfied. Have had the opportunity to go into Thomas' new showroom (it's very nice, BTW) and buy some spa treatment chemicals and new filter cartridges and …

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Response from Thomas R.

Glad we could help you out, CJ! Thanks so much for taking the time to leave this review and recommending us to others. It was a pleasure working with you — Don't hesitate to reach out if you need us in the future!

All the best,

Thomas, Owner

CCHTS

via Yelp
Andy G

Thomas and Robert were recently very helpful in repairing and restoring our hot tub. All work was done without our needing to be at home and communication of the problem, their timing and our results was excellent. I highly recommend them!

William Strull

Very helpful and reliable service!

via Google
Donn D

Great tub and outstanding service.

Dennis H

Great tub and Michael is a wonderful installer.

Linda C.

Great customer service!

via Yelp
H G.

Exceptional service and products. I can't speak highly enough of Thomas and his team. They are friendly, knowledgeable, patient, and extremely service oriented. After we purchased our Bullfrog tub late last year (we were first timers), the …

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via Yelp
Joe H.

Thomas and his team are very knowledgeable and provide the type of service where you don't have to worry about your hot tub maintenance. Because I own a vacation rental with a hot tub, it has to be fresh and clean and regularly maintained …

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via Yelp
Jim B.

The entire purchase/installation process could not have been better. Thomas came to my home and gave a very thorough and objective presentation educating me about all things hot-tub. I never felt rushed or pressured. He left samples with me…

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via Yelp
CJ G.

Bullfrog and California Custom Hot Tubs are the best.

Bullfrog tubs are well-built, and the modular jet packs make them very customizable. You can put any jet pack in any seat with ease, tailoring the spa to the needs of the occupants at …

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Response from Thomas R.

Glad we could help you out, CJ! Thanks so much for taking the time to leave this review and recommending us to others. It was a pleasure working with you — Don't hesitate to reach out if you need us in the future!

All the best,

Thomas, Owner

CCHTS

via Yelp
Robert W.

I have lived in Sonoma for about 30 years. As a business owner in town, I try to spend my money in town when possible. We have an older Sundance hot tub that has been a bullet proof until a couple weeks ago. The main pump started squealing …

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via Yelp
Erik P.

I've had my Bullfrog R7L for about 6 months now and I love it...so I thought I'd write a review. Picking the right tub is hard, as there are so many brands. Luckily, I ran into Thomas as Costco one day and he introduced me to Bullfrog. …

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via Yelp
Heidi H.

We have owned a spa from California Custom Hot Tubs for just under 10 years. My husband is in it every single day for about an hour for the past 10 years. To be fair, we have had to replace things that have gone out, but nothing lasts …

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via Yelp
Cindy S.

We were very pleased with the professionalism and excellent communication of everyone involved, from the delivery drivers to the electrician, to the owner/installer. The Bullfrog hot tub itself is amazingly well-built. We had been looking …

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via Yelp
Ruth Rosenblum

This has been one of the easiest and most pleasant sales experiences we've had in a long while. From the first time we met we enjoyed working with Thomas. He is super knowledgeable and does not use any high pressure sales tactics. Nor does …

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Response from business owner

It was a pleasure to help, Ruth! Thanks for taking the time to review your experience. Hope you're happy with your tub for years to come, but in the meantime, let me know if you have any questions — that's what I'm here for! -Thomas

via Google
Ruth R.

This has been one of the easiest and most pleasant sales experiences we've had in a long while. From the first time we met we enjoyed working with Thomas. He is super knowledgeable and does not use any high pressure sales tactics. Nor does …

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via Yelp
Ellen W.

Our experience working with Thomas at California Custom Hot Tubs was exceptionally excellent. Imagine walking into a showroom to take a look at a hot tub at 10 am on New Year's Eve day; now, fast forward to later that evening, when we …

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via Yelp
Susan M.

I found Thomas from California Custom Hot Tubs on Yelp. We had been thinking of getting a hot tub and we like to shop locally. The bullfrog was clearly an impressive spa and the company appears to have a fabulous reputation. Best of all, …

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via Yelp
Jamee H.

i'm the type of person who not only goes for the best quality energy efficient products but am also extremely picky about the salespeople. tom is very down to earth, honest, attentive and great with follow up. i love the Bullfrog Hot Tub we…

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via Yelp
Katherine M.

Thomas provides excellent service. We live in San Francisco, and have a hot tub that has been discontinued. We called about 17 different companies, and none of them would service our brand of tub tub. Thomas was very professional, and did a…

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via Yelp
Skicolorado1 W.

Outstanding service. Thomas knows just about everything there is to know about hot tubs, from servicing them to operating costs to easy chemical maintenance to who has good warranties and which manufacturers hide the "loopholes". Great …

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via Yelp
Susan H.

Thomas came over to my house and brought everything but the showroom with him. We sat out in the space where I was thinking about putting the spa and had a great conversation about different brands, styles, number of jets, construction, and…

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via Yelp
a t.

We purchased our first hot tub in August from California Customer Hot Tubs and are very happy with our decision. Thomas is a delight to work with – he is very knowledgable, responsive, courteous, and willing to work with our budget. Saved …

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via Yelp
James A.

The hot tub from CA Custom Hot Tubs is probably one of the most rewarding experiences my wife and I have had this year. We were first-time buyers, and Thomas responded quickly and was very attentive to our needs. He is courteous, reliable, …

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via Yelp
Andrea F.

Great hot tub for the money! Works great. Easy to maintain and energy friendly compared to some of the other models. I have arthritis in my hip and shoulder and the hot tub has greatly relieved my pain and stiffness. Delivery was quick, …

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via Yelp

Here are links to what people have posted about their experience shopping with us, California Custom Hot Tubs.

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